SHIPPING & RETURNS

Standard Shipping Methods

Shipping Methods are as follows:

NZ Express Shipping - $5 (Free Shipping for orders above $85)

AU Express Shipping - $20 (Free Shipping for orders above $200)

We only ship to New Zealand and Australia at the moment. But we aim to expand our operations in the near future. Send us a mail at team@hervital.co.nz or text us on our chat if you'd like to receive Vitals in your country. 

(All prices in NZD)

How long does it take for an order to be processed?

We work to process the orders as quickly as possible. Our aim is to dispatch the orders within 1-2 working days from the order placement. The delivery for urban regions is between 1-2 days, while the rural can take up to 2-3 working days.

How can I track my order?

Once your order is processed, you will get an email from us with confirmation and a tracking number. If you have checkout using your mobile number, you will get this information by SMS. In case of any technical issues, you can email us at team@hervitals.co.nz for your tracking information. 

Can I use multiple promo codes at checkout?

No, you can only use one promo code per order. In case of automatic discounts, you cannot add any other promo code to the discounted prices. We have an automatic discount of 10% when you purchases any 6 products and more on our website. For pre-discounted packs that are eligible for discount codes, shop our curated packs.


RETURNS

What is Vitals return policy?

We have put in our good efforts, so everybody is happy with their Vitals undies. Returns could be a burden for you, our team and our planet, so we request you to check the fit and sizing before placing the order.

SIZING - FIT ISSUES: If you'd like to return it due to sizing or fit issues, you can return your original products within the first 14 days of delivery. Please note that the product needs to be in the original packaging and should not have any signs of wear. Eligible returns will be accepted and a total order amount for returned products will be refunded as store credit.

PRODUCT - DELIVERY ISSUES: If you find your products are damaged or if you have received a wrong product, you can ship the products within the first 14 days of delivery. Your total order amount including handling costs will be credited to your store account.

If getting in touch about a return or refund, please include your order number and product details in the email to team@hervitals.co.nz

 

How do I place a return?

To maintain hygiene, we encourage you to try them on over your regular undies to see if you are happy with the fit. If you would like to return it, then -

All items must be returned in good condition and should be unworn to ensure that you receive credit. Make sure you enclose the top portion of the original receipt or please include your order number on a piece of paper.

Send the return package to the following address

Vitals NZ
Returns Processing
204 Parker Road, Oratia, Auckland 0604, New Zealand

Package should be shipped pre-paid through a trackable method. Please note that handling costs for sizing returns are non-refundable. We cannot accept COD deliveries. 

If you are getting in touch about a return, please include your order number and product details in the email to team@hervitals.co.nz

 

How long does it take to process a return?

It takes up to 7 days to process a return and 3-5 business days for the refund to take place.

 

I received the wrong product, what do I do?

You can swap them to the right products by sending the package through a pre-paid shipment. Your total order amount including handling charges will be refunded via store credits. Contact us immediately at team@hervitals.co.nz

 

How can I claim the leakproof / product guarantee?

We offer a 45-day leak proof /product guarantee on our period/incontinence range, so you get to try Vitals on your next period/ flow. If you don't like us, you claim your return or refund after we discuss your reasons. Send us an email at team@hervitals.co.nz  with some snaps of the leakages on underwear or clothing as this helps us understand the issue better.