Returns

We paired comfort and style with fabric technology to keep you fresh and dry around the clock.

Our leakproof range of undies are a layered panel of fabrics bound together with the latest leak-resistant finish. The slim, absorbent gusset covers right up the back of your underwear, holding up to an impressive 40mls of flow!

1. Inner most layer against your skin, Wicks moisture.

2. Mid layer or the core, Absorbs flow.

3. Leak-proof layer, Retains leaks.

4. Visible top layer hold all these layers together and is made to be breathable so it's safe, fresh and healthy down there.

To maintain hygiene, we encourage you to try them on over your regular undies to see if you are happy with the fit. 

All items must be returned in good condition and should be unworn to ensure that you receive credit. Make sure you enclose the top portion of the original receipt or please write the order number on the parcel.

Package should be shipped pre-paid through a trackable method. Please note that handling costs for sizing returns are non-refundable. We cannot accept COD deliveries. 

If you are getting in touch about a return, please include your order number and product details in the email to team@hervitals.co.nz

It takes up to 7 days to process a return and 3-5 business days for the refund to take place.

You can swap them to the right products by sending the package through a pre-paid shipment. Your total order amount including handling charges will be refunded via store credits. Contact us immediately at team@hervitals.co.nz

Shipping

Shipping Methods are as follows:

NZ Express Shipping - $5 (Free Shipping for orders above $85)

AU Express Shipping - $20 (Free Shipping for orders above $200)

We only ship to New Zealand and Australia at the moment. But we aim to expand our operations in the near future. Send us a mail at team@hervital.co.nz or text us on our chat if you'd like to receive Vitals in your country. 

(All prices in NZD)

We work to process the orders as quickly as possible. Our aim is to dispatch the orders within 1-2 working days from the order placement. The delivery for urban regions is between 1-2 days, while the rural can take up to 2-3 working days.

Once your order is processed, you will get an email from us with confirmation and a tracking number. If you have checkout using your mobile number, you will get this information by SMS. In case of any technical issues, you can email us at team@hervitals.co.nz for your tracking information. 

No, you can only use one promo code per order.